Support is a person reading email.
We do not have a searchable knowledge base, a ticket portal, or a chatbot standing between you and an answer. There are four of us, and we read what arrives.
Email aevenspace@gmail.com and we aim to reply within five working days — usually much sooner.
It helps to include the screen you were on, what you expected to happen, and what happened instead.
If something looks wrong rather than behaves wrong, your browser and device help us reproduce it.
Most questions are already answered
The things students ask us most often have written answers on the FAQs page — whether work is handed in through AevenSpace, whether a school can see your account, what the AI will and will not do, and how to take your data with you.
Questions students ask
Handing work in, school visibility, academic honesty, and the free built-in course content. Read the FAQs →
Your data
What we store, what we never do with it, and how to export or delete everything. Open the Student Data Promise from the footer.
Keyboard shortcuts
The handful of shortcuts that move you around the workspace without the mouse. See them →
Bugs and access barriers go to the same place
- Something broken, slow, or losing your work — tell us what you were doing when it happened.
- Something unusable with a screen reader or keyboard — tell us the assistive technology you were using, and we will treat it as a bug, not a request.
- Something wrong in an AI answer — send us the question. It helps us see where Aeven is confidently wrong.
Write to us.
No form, no ticket number, no first-line triage.
Email us